FAQs

 

• How soon after my referral will I be scheduled an appointment?
• What do I need to do to be ready for my first appointment?
• Why do I need my previous records at my first appointment?
• Why do I need my previous x-rays?
• How do I go about obtaining my previous x-rays?
• How can I get a refill on my pain medication?
• After a joint replacement, how long is it recommended that I pre-med before dental appointments?
• Where can I take my FMLA/Disability Forms for processing?
• Why is there a fee for the FML/Disability forms?
• How long does it take to get my visit notes up on my patient portal?
• Why do I need an appointment to review my MRI/test results? Can't I just get them over the phone?
• Who should I expect to interact with during an office visit? What type of professionals make up your care team?

• What are the benefits to seeing a PA versus a Physician?

 

 

 


 


About Office Appointments and Insurance

How soon after my referral will I be scheduled an appointment?
Our goal is to make contact with our patient within one week. RVO schedulers will get you in as quickly as possible. If you have had an emergency room or hospital visit that requires immediate follow up (less than a week), tell us this information and we will see if we can get you in sooner.

What do I need to do to be ready for my first appointment?

Please review our Patient Rights and Responsibilities here! If necessary, a member of the RVO staff will call you prior to your appointment to collect medical information for the doctor to review before your visit.

Why do I need my previous records at my first appointment?
Previous medical records provide your doctor and staff with important information about the extent of your injury and/or any underlying conditions that may be the source of the problem.  By reviewing your history and reviewing your injury/condition on already-completed pictures and results, he/she can better advise and treat you.

Why do I need my previous x-rays?
Bringing images prior to/day of your appointment helps to minimize the amount of unnecessary repeated x-rays for our patients. Depending on what images have been taken and when, this may also save you money and time from needing additional imaging or testing. It also gives the physician a better understanding of the issue, resulting in better treatment.

How do I go about obtaining my previous x-rays?
In order to obtain your images, you should contact the office in which your x-rays were completed. You can request them on a disc. If they inform you that the images will be sent to our office, please insist that you pick them up at their location. This allows for the images to reach RVO prior to or day of your appointment.

How can I get a refill on my pain medication?
PLAN AHEAD! Allow 24 to 48 hours to refill your prescription. Prescriptions are now filled electronically through e-prescribe. Please call your pharmacy and ask the pharmacy to fill your prescription electronically.  Any prescribed narcotic must be picked up in the office. You may then take it to your pharmacy to fill.
NOTE: if you have had surgery within the last 24 hours or are having trouble filling your prescription, call the office during normal business hours (Monday through Friday, 8:00am to 4:30pm). Please have the following information available: Name and telephone number of your preferred pharmacy.

After a joint replacement, how long is it reccommed that I pre-med before dental appointments?
Typically after a joint replacement, our surgeon’s recommend you pre-med before your dental appointments for life. If your dentist requests a written order for this, please contact the office during normal business hours (Monday through Friday, 8:00am to 4:30pm).

Where can I take my FMLA/Disability Forms for processing?
These forms can be taken to the 5th floor, RVO business office. It is a $25 charge. The Release of Information (ROI) needs to be completed (available on our website and in office). Our goal is to complete forms in a timely fashion, however processing forms may take up to 7-10 business days.

Why is there a fee for the FMLA/Disability forms?
In order to process these forms, RVO contracts with a third party company, DataFile. We ask our patients to pay the exact cost for processing forms which is $25. RVO makes no money off these form fees. To review DataFile’s HIPAA security, click here.

How long does it take to get my visit notes up on my patient portal?
Your visit summary will populate to the portal once the physician has completed documentation, usually within 2 weeks.

Why do I need an appointment to review my MRI/test results? Can't I just get them over the phone?
MRIs can be complex. As our providers specialize in bone, muscle, and joint issues, they can often interpret MRIs in conjunction with a patient’s personal experiences. In order to ensure that patients get the time to ask any questions they may have and get the answers they deserve, we prefer a face to face visit to discuss such results.

Who should I expect to interact with during an office visit? What type of professionals make up your care teams?
Our Physicians strive to deliver high quality care to many patients. We want to take care of you.  To enhance our practice we use a variety of medical professionals working together:
Physician Assistants (PA's) often help our new patients establish care so we can get their full story and build a strong relationship.  The PAs provide medical excellence and help patients from the time they establish care through any surgeries and during post-surgical recovery. They evaluate patients just as the physician does, order studies such as MRIs. They are an extension of the physician.
Athletic Trainers (ATs) provide orthopedic expertise to the office helping to provide insight on how to get patients back to doing what they love whether that is playing a sport, hiking and walking, or playing with their children.
Registered Nurses (RNs) and Medical Assistants (MAs) deliver care in person during appointments and by telephone or web portal.  RNs & MAs here at River Valley Orthopedics look forward to helping patients get the care they deserve.
Clerical staff of many stripes works closely with the healthcare team to relay information between the patient, the RVO health care team, primary care providers, surgical centers, insurance companies, and other organizations.  Our support staff works hard to get the best for our patients.
 
Together our physicians, PAs, ATs, RNs, MAs, clerical support staff, and patients make a strong team.

What are the benefits to seeing a PA versus a Physician?
The physician and the PA work very closely together. You will be seen more quickly scheduling with a PA first. Pas regularly discuss treatment plans and consult with the physician.